--> Are there some return policies?
* Yes. You may cancel an order without reason by the end of the 7th working day after the day that you get your package ,but the package should be in well state and, the products should be returned in 20 business days.
--> How can I do if I received or make a wrong order?
* Return the product unopened and in it's original re-saleable packaging for an exchange or a refund at our discretion. Wrongly ordered products require a payment charge from you if the products have been sent out.
--> How can i order products?
Please slect the products place the order on our website directy or contact our online liver or send email to us. Please remember to register on our website, so you can enjoy the member prices .
--> How is the Payment Terms?
Our preferable Payment Terms:
* Western Union
* T/T ( Prepayment via our Bank Account -Bank of China )
*Paypal online payment
*Credit Card Payment (VISA)
*Moneygram
*moneybookers
-->Is there any minial limitation and is there discount available?
* Minimum order : Based on the products.
* Discount : Yes. higher quantity gets better discount
--> Do you accept Cash on Delivery-COD?
* Yes. COD only apply to the customers who have 3 successfull transactions record. Still, the COD value cannot exceed the 60% of accumulative amount of your total orders in the last year. The new user who are qualified for COD, while less than 1 year, should cap the COD value to the 60% of total orders.
--> How can i follow up the situation of my parcel, and what is the couriers used?
* We give a proof of shipment or advise the tracking# once we get from couriers.
* We used and recommended reliable EMS,DHL,FEDEX,UPS,TNT,CSS
--> How long can i receive my parcel?
* As usual need 4-6 business days to reach destination
* Europe and US Zone,Mid-East Zone,Asia&Pacific Zone have different arrival.
--> Can we sign the contract?
* Some of our new customer would like to sign the contract in the first time of ordering. If you want , we can sign it . we are serious seller, and would like to keep the long term cooperation with you . For it is the internation business, if you want to sign the contract,you can tell us.
-->How about the shipping cost ?
* Shipping cost depends on the products 's weight. If you have placed the order on our website directly, then our workers will send you the confirmation letter of your orders with the shipping cost in it. You may also contact our online live help.
--> How can I track my parcel, and which couriers is defaultly used?
* We provide a proof of shipment or advise the tracking# once we get from couriers.
* We use TNT as default courier. You may also choose one from the following ones: EMS,DHL,FEDEX,UPS,TNT,CSS
Tel: +0086-015975458230
Addres: NO.842 SanYuanLi Road, Baiyun District,
Guangzhou,China;.
Email Address: vkrii@hotmail.com
Our MSN is:ktvyy@hotmail.com
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